Terms and Conditions

These Terms and Conditions govern your use of the Pakatak website and any purchase you make through it.

The website is owned and operated by Pakatak Ltd, referred to throughout these Terms and Conditions as “Pakatak”, “we”, “us” or “our”.

By accessing our website, creating an account or placing an order, you agree to be bound by these Terms and Conditions together with our Privacy Policy and any other policies referred to on our website.

We may update these Terms and Conditions from time to time. The version applicable to your purchase will be the version displayed on the website at the time your order is placed.

1. Use of Our Website

Access to our website is provided on a temporary basis. We reserve the right to withdraw, restrict or amend the website or any part of our services without notice where reasonably necessary.

We cannot guarantee that the website will always be available, uninterrupted or free from errors. We will not be responsible for temporary unavailability caused by maintenance, technical issues or circumstances outside our reasonable control.

Our website may contain links to websites operated by third parties. We do not control those websites and are not responsible for their content, availability, privacy practices or terms of use.

2. Privacy and Personal Information

We process personal information in accordance with our Privacy Policy and applicable UK data protection legislation.

When you place an order, we may use the information you provide to:

• process and fulfil your order;

• take and administer payment;

• arrange delivery;

• communicate with you about your purchase;

• provide customer service;

• prevent fraud and protect our website and customers;

• comply with legal and regulatory obligations;

• manage returns, refunds or complaints;

• request feedback about your purchase and your experience with Pakatak; and

• administer genuine customer reviews.

Further information about how we collect, use, store and share personal information can be found in our Privacy Policy.

3. Order and Customer-Service Communications

When you purchase from Pakatak, we will use the email address and other contact information supplied with your order to send communications reasonably connected with that transaction.

These may include order acknowledgements, payment information, dispatch and delivery notifications, customer-service communications and reasonable post-purchase follow-up.

Review Invitations and Customer Feedback

As part of our post-purchase customer-service process, we may contact you after your order to invite you to provide feedback or submit a review about the products you purchased or your experience with Pakatak.

By placing an order with Pakatak, you acknowledge that your contact information may be used for this limited post-purchase purpose as described in these Terms and Conditions and our Privacy Policy.

A review invitation may be sent by Pakatak or by a review service provider acting on our behalf. Where a third-party review platform or service provider is used, only the information reasonably necessary to issue and administer the review invitation will be provided to that service.

Review invitations are intended to obtain genuine customer feedback and are separate from our general promotional or marketing communications.

We will not require you to leave a review, and leaving a review is entirely voluntary.

Where available, you may opt out of further review invitations by using the unsubscribe or opt-out facility contained within the review email or by contacting us.

Choosing not to leave a review, or opting out of review invitations, will not affect your order, your statutory rights, your ability to contact us or the customer service you receive.

Unless appropriate consent or another lawful basis exists, we will not use a review invitation as a means of sending unrelated promotional or advertising material.

4. Customer Reviews

Where customers are permitted to submit reviews, comments, ratings, photographs or other content, submissions must reflect the customer’s genuine experience and must not:

• contain unlawful, threatening, abusive, defamatory or discriminatory material;

• contain malicious code, spam or advertising;

• impersonate another person;

• infringe another person’s intellectual property, privacy or other rights; or

• contain information the reviewer is not entitled to publish.

We reserve the right to moderate or remove content where reasonably necessary, including where it breaches these Terms, applicable law or the policies of a review platform we use.

We will not remove or suppress a genuine review simply because it is negative.

Reviews represent the opinions and experiences of individual customers and do not necessarily represent the views of Pakatak.

5. Prohibited Use

You must not misuse this website.

You must not knowingly introduce viruses, trojans, worms, logic bombs or other malicious or technologically harmful material; attempt to gain unauthorised access to the website, its server or associated systems; interfere with the operation of the website; misuse customer or website data; or use our services for unlawful purposes.

We reserve the right to report suspected criminal activity to the appropriate authorities.

6. Intellectual Property

Unless otherwise stated, all intellectual property rights relating to this website and its content, including text, graphics, photographs, branding, logos, website design and software, belong to Pakatak Ltd or our licensors.

You may view, download or print content for your own personal and non-commercial use.

You must not reproduce, distribute, modify, republish, commercially exploit or otherwise use our website content without our prior written permission except where permitted by law.

7. Terms of Sale

By placing an order through our website, you are making an offer to purchase the products contained within your order subject to these Terms and Conditions.

All orders are subject to availability, payment authorisation and acceptance by us.

You must be at least 18 years old and legally capable of entering into a contract in order to purchase from us.

You agree that the information supplied when placing your order is accurate and complete and that you are authorised to use the payment method provided.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• a product is unavailable;

• payment cannot be authorised;

• an incorrect price or product description has been displayed;

• we reasonably suspect fraudulent activity; or

• we cannot lawfully fulfil the order.

8. Formation of Contract

After placing an order, you will normally receive an email acknowledging that we have received it.

This acknowledgement does not necessarily constitute acceptance of your order.

Unless otherwise stated during checkout, a contract between you and Pakatak will be formed when we confirm that your order has been accepted or dispatched.

Only the products identified in that confirmation will form part of the contract.

9. Pricing and Availability

We take reasonable care to ensure that product descriptions, availability and prices displayed on our website are accurate.

However, errors may occasionally occur.

If we identify an error affecting an order, we may contact you and give you the opportunity to proceed on the corrected basis or cancel the affected order.

If an order is cancelled after payment has been taken, any amount due will be refunded using the appropriate payment method.

Delivery charges and any other applicable charges will be shown during checkout before you place your order.

10. Payment

Payment must be made using one of the payment methods made available through our website.

Payments may be subject to authorisation, security and fraud-prevention checks by us and our payment providers.

We are not responsible for a payment being declined by your bank, card issuer or payment provider.

11. Delivery

Delivery estimates shown on our website or provided after an order are estimates unless expressly stated otherwise.

Delivery may occasionally be affected by circumstances outside our reasonable control, including courier delays, adverse weather, transport disruption and other events beyond our control.

Nothing in these Terms affects any statutory delivery rights available to consumers.

12. Returns, Refunds and Consumer Rights

Nothing in these Terms and Conditions is intended to limit or exclude your statutory consumer rights.

Where you are entitled to cancel an order, return goods, obtain a refund or exercise another statutory remedy, those rights continue to apply.

Any additional information contained within our returns or refunds policy should be read together with these Terms and Conditions.

Your statutory rights are not affected by any voluntary returns policy we may offer.

13. Disclaimer and Liability

We do not exclude or limit our liability where it would be unlawful to do so.

In particular, nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence;

• fraud or fraudulent misrepresentation; or

• any other liability which cannot lawfully be excluded.

We take reasonable care in preparing information displayed on the website but do not guarantee that all website content will always be completely accurate, current or error-free.

To the extent permitted by law, we will not be responsible for losses that were not reasonably foreseeable when the contract was entered into or losses arising from circumstances outside our reasonable control.

Nothing in this section affects your statutory consumer rights.

14. Links to Our Website

You may link to our homepage in a fair and lawful manner provided the link does not damage our reputation or suggest an association, approval or endorsement where none exists.

You must not frame our website within another website without our permission.

We reserve the right to withdraw linking permission where reasonably necessary.

15. Third-Party Trade Marks and Content

Third-party names, trade marks, images and other intellectual property appearing on our website remain the property of their respective owners.

Unless expressly stated otherwise, the appearance of a third-party brand or product does not imply that the relevant owner sponsors, endorses or is otherwise affiliated with Pakatak.

16. Complaints

We aim to resolve customer complaints fairly and promptly.

If you have a complaint about an order, product, service or your experience with Pakatak, please contact us using the contact information provided on our website.

We will make reasonable efforts to investigate and resolve the matter.

17. Changes to Our Services

We may change, suspend or discontinue elements of our website or services where reasonably necessary.

Changes will not affect contractual or statutory rights relating to orders already accepted by us.

18. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision will be treated as modified to the minimum extent necessary or, where appropriate, removed.

The remaining provisions will continue in full force and effect.

19. Waiver

If we do not immediately exercise a right available to us under these Terms and Conditions, this does not mean that we have waived that right.

20. Entire Agreement

These Terms and Conditions, together with the policies and information expressly incorporated into them, constitute the agreement between you and Pakatak in relation to your use of the website and purchases made through it.

Nothing in this clause limits rights that cannot lawfully be excluded.

21. Governing Law

These Terms and Conditions and any contract between you and Pakatak are governed by the laws of England and Wales.

If you are a consumer resident elsewhere in the United Kingdom, you may also benefit from mandatory rights and protections available under the laws applicable where you live.

22. Contact

Questions regarding these Terms and Conditions, an order, the use of your personal information or review invitations can be submitted using the contact details provided on the Pakatak website.

Last updated: October 2026