Returns Policy
Pakatak Ltd offer a 30 day money back guarantee / returns policy.
If you are not 100% satisfied with your purchase, you can return the product and get a refund or exchange the product for another one, be it similar or not.
You can return a product for up to 30 days from the date you purchased it BUT you must notify us within 14 days from receipt of the product.
For “non faulty” or “change of mind” returns we will deduct 10% restocking fee from the refund amount to cover postage, packing, card processing fees (we have to pay these on your purchase & your refund) and administration costs.
Your refund will be made to the card used for the purchase and will be processed within 14 days of receipt of your returned item.
Please contact us via the website contact us form to advise that you would like to return an item and your reason for doing so, this must be within 14 days of purchase. We will then provide a returns form for you to print and send with the product and/or we’ll supply you with an RMA number.
We will refund any item returned (returns terms for GPS trackers & Camera/Bug Detectors differ slightly and are detailed below) unused within a 14 day period from purchase date. Item must be returned in “as new” condition with all original accessories and product box.
Non-faulty “change of mind” return costs are borne by the customer and a tracked and signed for shipping service should be used as we cannot refund any item that does not arrive back with us.
Batteries that are no longer in their original and sealed packaging are non-refundable.
Memory cards are non-refundable under any circumstances (for e-security reasons) – please do not return them with your product as they will not be refunded.
GPS Tracker, Camera/Bug Detector, Listening Device/Audio Recorder Returns Terms:
In the unlikely event (our trackers are the best in the business and we’re sure you’ll be very happy with them!) that you would like to return a non faulty GPS tracker within the initial 14 day returns period , you will incur a charge of £24 for the first months’ tracking subscription.
A restocking fee of £20 will also be levied and deducted from your refund. This is to prevent the 14 day money back returns period being used as a free tracker hire facility.
So a total of £44 would be deducted from your refund as detailed above IF the tracker is returned in “brand new” condition and with all accessories originally supplied.
Trackers that have signs of wear and tear, and so have clearly been used will not be refunded and will be returned to the customer at their cost.
With regards to a camera/bug detector or an audio recording / listening device, £30 will be levied and deducted from your refund. Again, this is to prevent a product from being purchased, used for a particular application and then sent back for a refund.
The customer will also be responsible for covering the cost to return their item.