Frequently Asked Questions
Do you ship worldwide?
Please be aware that you should also factor in any import duties, VAT, or other taxes when collecting / receiving your package.
How do I get in touch for support?
How do I track my order?
Can I cancel or change my order?
How do I return a product?
Do you have a money back guarantee?
You must notify us that you would like to return your item within 21 days of purchase (via our contact us form) and you have 30 days from purchase date to return the item for a full refund of the product price (we do not refund the postage charges for any non faulty item returned).
Postage charges incurred returning the item to us will not be refunded under any circumstances.
A full refund will be applied within 14 days of us receiving the item.
Deductions may be made from your refund if all packaging and accessories are not returned in as new condition, so please ensure you pack everything carefully before shipping.
Please ensure you use a suitable “signed for” service with insurance to cover yourself for any loss in transit. We do not accept any liability for returns that do not reach us so please ensure you have proof of delivery (not just proof of posting).